Tip 16

Tech Tip # 16- In Review and What if?

Welcome Back!! Things are finally slowing down for the Dunmore School District Tech Team (well, Chet and I), so I thought it was a good time for our first Tech Tip 2009-10.

I have heard good feedback about these tips (and I am receiving less spam in my dunmoreschooldistrict.net address) so I am assuming that means you are reading these. I thank you for that. I know things are busy. My goal for these tips is to make them useful and less than 3 minutes to read.

Click here for last year’s tips. I want to emphasize two. Tip # 9 and Tip # 10. These two tips will help you save your work and understand how to avoid spam.

What if?

What if you have a problem? Your printer stops working. Your screen is black. Your mouse is trapped. Your keyboard is bored. When these things require an intervention, an e-mail or phone call is not the way to go. The fastest and best (and now ONLY) way to inform us of your problem is by using the Dunmore School District Help-Desk. I have placed a link on my web-site here. It looks like the link below.

For Computer Problems/Questions: Dunmore SD Help Desk Link

Your username is the same as your email address (mine is bennettj) and your password is password.

We understand that your problem is the most important one to you, but it is only fair to wait your turn. We will only be completing the problems reported correctly through the Help Desk. So please follow the proper channels. An e-mail or phone call will only cause you delays and frustration and will not be answered. We are being asked to keep track of problems, so this is the only way. Plus keep in mind that there are over 600 computers in the district, and only 2 of us (and I teach until noon). The industry standard for computer technicians is 50 computers per 1 technician, when the users are proficient with standard troubleshooting. So when you hear someone say “what do they do all day”, refer them to the last sentence and remember the “help desk”.

Thanks.